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Downtime

Infrastructure upgrade

Aug 26 at 04:19pm CEST
Affected services
[EU] Trace Ingestion

Resolved
Aug 26 at 04:24pm CEST

All APIs are recovered.

Created
Aug 26 at 04:19pm CEST

We executed an infrastructure upgrade which lead to a downtime on our ingestion API. We use Redis internally and upgraded the Redis instance. During this upgrade, we had a 3 minutes window where we dropped events on our ingestion API. All SDKs are built with a retry on errors and are not throwing exceptions into the application.